Refund Policy

Scope of Application for This Refund Policy This refund policy applies to all orders completed through our official website, and all transactions are settled in USD. By submitting an order and completing payment, you confirm that you have fully read, understood and agreed to abide by all terms set forth within this refund policy. The rules laid out in this document serve as the only official standard for processing refund‑related requests. No verbal commitments from any individual staff member shall override or modify the content of this policy. All refund judgements will be made strictly according to the conditions and time limits specified in the following clauses.

60‑Day Return Eligibility Window Customers hold a 60‑day return eligibility window starting from the date when customers receive their ordered goods. Within this 60‑day period, customers may submit return applications for eligible purchased items. Any return request submitted after the expiration of the 60‑day time window will not be accepted under normal circumstances. Items applying for return must remain in original usable condition, with original packaging, accessories and attached labels kept intact. Products that have been severely damaged by improper human operation, heavily contaminated, completely worn out or partially consumed will lose return qualification. We reserve the right to inspect returned goods upon arrival at our designated receiving location, and we may reject return applications if the goods fail to meet return condition requirements.

Conditions for Qualified Refund Requests Refund requests will be approved under the following valid circumstances. First, customers receive goods with manufacturing defects, obvious breakage or quality‑related flaws. Second, delivered items do not match the product specifications, quantity or style shown on our website. Third, customers receive wrong items that do not correspond to their submitted order information. For customer‑initiated returns without quality‑related problems, items must satisfy the intact‑condition requirement mentioned above to qualify for further processing. Orders marked as special promotional clearance goods still follow this policy, unless there is clear independent notice posted on the corresponding product page stating special return restrictions. Partial refund application is allowed for orders containing multiple goods, and customers can apply for refund for part of the items within one single order.

Return Shipment and Receiving Confirmation When your return application gets approved, you will obtain clear guidance concerning return delivery address and shipping operation requirements. You shall be responsible for arranging the return shipment of goods back to our designated receiving address. You are suggested to select traceable delivery service and keep the shipping receipt and tracking number for your own record. We cannot take responsibility for packages lost or damaged during the return transportation process caused by third‑party delivery providers. Our warehouse team will complete inspection work within reasonable time after the returned package arrives. We will send out system notification to inform you once we finish receiving and checking your returned merchandise.

5‑10 Days Refund Processing Timeline After we complete receiving and verifying your qualified returned goods, we will launch the formal refund procedure. The whole refund processing cycle ranges from 5‑10 business days. The actual arrival time of refunded funds in your payment account will be affected by the processing speed of your original payment institution, bank processing cycle and relevant payment channel rules. We complete our internal operation strictly within the 5‑10‑day time frame, yet we cannot control the extra delay generated by third‑party payment service providers. The refund amount will be transferred in USD, and the fund will return to the original payment account you used to finish the order payment. No other forms of compensation such as cash check or physical gift voucher will be provided as a substitute for monetary refund unless we issue special written notice.

Situations That Do Not Support Refund We cannot approve refund requests under these circumstances. Goods submitted for return exceed the 60‑day return time limit. Returned products are damaged due to customer‑caused improper use, collision, modification, wrong installation or man‑made pollution. Essential original packaging, matching accessories and labels are missing, which makes the product unable to be resold normally. Customers cannot provide valid order information to verify the corresponding purchase record. Custom‑made goods made according to exclusive personal requirements cannot support return and refund, except for inherent product quality defects. Orders with suspected fraudulent behavior or repeated malicious return applications will be rejected, and relevant accounts may be restricted from placing new orders.

Partial Refund and Order Cancellation Rules Before our system completes order shipment, customers can apply for full order cancellation. Once the shipment process has started, order cancellation is no longer available, and you need to follow the return workflow after receiving the goods. For partially‑damaged goods that customers choose to keep instead of sending back, we can offer partial refund after confirmation of actual damage degree. The amount of partial refund will be determined according to the actual loss condition of merchandise. All partial refund settlement is also carried out in USD. Any supplementary agreement for partial refund must be confirmed through our official customer service channel, informal private conversation content will not serve as valid basis for fund settlement.

Dispute Resolution for Refund Issues If you hold different opinions about our refund processing result, you can submit detailed order information, relevant photos and descriptive explanation through official customer service channel to apply for secondary review. Our professional team will re‑examine your case based on submitted evidence and official policy text. The final review conclusion released by our official team shall prevail. All refund‑related disputes will be handled according to the content of this published refund policy.